In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
We have a 7 day return and a 30 day exchange policy.
- For in-store sales, the return/exchange policy begins from the date that the bike or item is picked up from our store.
- For online sales, the return/exchange policy beings from the UPS/FedEx confirmed delivery date.
All returns or exchanges must have a receipt
- Please be sure to include a copy of your receipts.
- All items returned must be in their original packaging.
- Worn and/or used items are not returnable.
- All apparel and garments must have original tags still attached.
- Special order items are not returnable.
- Labor is not refundable.
- Shipping and handling charges and/or fees are not refundable.
- Shipping fees for returns and/or exchanges is the responsibility of the purchasing party.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!