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Store Policies

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time and fees for assembly. We will call or email you once your order is ready for pickup.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. 

Shipping

Shipping options are available for most apparel and accessory items. Orders typically ship within one to two business days of being placed. Shipping costs are calculated at checkout based on the weight and size of the item.

Due to our dealer agreements,  some items, like bikes, are not be eligible for shipping. Sorry, but we do not ship outside of the Continental U.S.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

For, un-open parts and accessories we have a 30-day return policy. Any special ordered item may not be returned. All bicycle/tricycle sales are final. 

  • For in-store and online sales, the return/exchange policy begins from the date that the item is purchased.

All returns or exchanges must have a receipt

  • Please be sure to include a copy of your receipts.
  • All items returned must be in their original packaging.
  • Worn and/or used items are not returnable.
  • All apparel and garments must have original tags still attached.
  • Special order items are not returnable.
  • Labor is not refundable.
  • Shipping and handling charges and/or fees are not refundable.
  • Shipping fees for returns and/or exchanges is the responsibility of the purchasing party.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!